Internal Auditor or Deposit Account Administrator or Qual... | Winter Haven, FL
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| OBJECTIVE
Obtain a position that will provide advancement opportunities and will utilize the leadership, business management, development, and training skills I achieved through work experience and education. | | | RELOCATE
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*****Partial listing of resume.*******
******Please sign up for full access.****** ble of being positive and flexible when dealing with a variety of situations, personalities, and with different levels of knowledge, understanding, and work experience. Work well under pressure and make sound judgments based on knowledge, experience, and all available information. Apply exceptional critical thinking and problem resolution skills to all projects undertaken. Employ highest levels of confidentiality and quality control to daily management practices, to ensure client satisfaction and repeat business. Recognized by executive staff as a dependable leader with expertise in maximizing resources and the ability to motivate and encourage others.
QUALIFICATION HIGHLIGHTS
Conducted internal audits for 10 branches to ensure they were in compliance with bank policies and procedures in preparation for external audits, which decreased significant findings by 70%.
Maintained control of all bank losses and restitutions and successfully increased restitution by 58%.
Conducted coaching, training and workshops for Sales and Service Managers and Officers (supervisors) including cross sales and the implementation of new and updated policies and procedures resulting in enhanced efficiency, productivity and profitability.
Formulated and implemented procedures for operation and security manuals to creatte and increase accounting efficiency, consistency, accuracy, and safety bank wide.
Developed business forms and cultivated vendor relationship, which resulted in a savings of 35% on the annual cost of forms and paper products.
Project Manager coordinated and oversaw bank wide implementation of enhanced operation procedures and profitability recommendations by Profit Resource Inc, which increased annual revenue by over $300,000.00 with a net profit after consulting fees of over $100,000.00 in the first year.
STRENGTHS
Continuous Quality Improvement
Program and Project Management
Maximizing Productivity and Profits
Leadership
Team Building
Policy and Procedure Development
Training Development
Associate Development
Associate Retention
PROFESSIONAL EXPERIENCE
2002 - 2008 Vice President Quality Control/Security Citrus and Chemical Bank
Provided branch Managers and associates with a direct source of support for complex issue needing immediate resolutions.
Managed the oversight for all branch balancing and auditing of general ledger accounts, including cashier´s checks, money orders, traveler´s checks and wires.
Maintained control of all bank losses and restitutions and successfully increased restitution by 58%.
Collected and analyzed data to determine staffing needs, best practices, and problem resolutions, documented and developed training for operation supervisors.
Conducted coaching, training and workshops for Sales and Service Managers and Officers (supervisors) including best practices, team building, conflic
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